Guest guide
1289 Neil Avenue · Unit B
1289 Neil Avenue, Columbus, OH 43215 · Unit B
Get connected
Network
The RetreatPassword
WelcomeToOhioWi‑Fi not working?
Check the router lights. If they are off, press the power button once. Otherwise unplug the router for 60 seconds, reconnect it, and wait a few minutes.
One private parking space is included.
- 1
Use only the designated space for this unit.
- 2
If another vehicle is in the space, message us before parking somewhere else.
- 3
Remove your vehicle by checkout so the next guest and cleaning team can access the property.
Getting in
Enter from the back of the building through the half-glass door on the first level, on the right as you face the rear of the home. Current lock instructions are in your booking app.
- Check-in begins at 4:00 PM.
- Tell us your estimated arrival time before check-in.
- A confirmed 2:00 PM early check-in may be available for a $40 fee. It must be arranged and paid in advance.
How things work
Kitchen and coffee
- A Keurig is on the kitchen counter.
- Message us if essentials such as toilet paper, shampoo, conditioner, or coffee are missing.
Laundry
- The condo has an in-unit washer and dryer.
- If you cannot locate it or need supplies, message us in your booking app.
Cooling and comfort
- The property has air conditioning.
- Additional towels can be delivered when requested.
Trash
- Bag all trash.
- Trash cans are located next to the building.
Checkout checklist
Checkout is at 11:00 AM. Tap each item as you finish it.
Please remember
- No smoking inside.
- No parties or events.
- All overnight guests must be included on the reservation.
- Pets must be included on the reservation; pick up after them daily.
- Keep the shared foyer door locked.
- Keep noise low after 11:00 PM.
Useful landmarks
Message Paragon Stays in the app you booked with.
Tell us the property, what happened, and include a photo when useful. For fire, medical danger, or another life-threatening emergency, call 911 first.
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